Assort Health has closed a $76 million Series B funding round led by Lightspeed Venture Partners, bringing total capital raised to $102 million. The round comes just four months after the company’s Series A, signaling strong investor confidence in using AI to fix one of healthcare’s most frustrating problems: getting an appointment.
The funding will accelerate development of Assort OS, the company’s comprehensive platform that has already handled tens of millions of patient interactions across thousands of healthcare providers.
The Problem Assort Health Solves
Anyone who’s tried to schedule a doctor’s appointment knows the pain: endless hold music, getting disconnected, multiple transfers, repeating information over and over. Sometimes you can’t even get through on evenings or weekends.
According to the American Academy of Physician Associates, U.S. adults spend the equivalent of an entire workday each month just navigating healthcare needs for themselves and their families.
The result? Missed appointments, delayed care, and massive frustration for both patients and medical staff.
How It Works
Assort Health uses what it calls “agentic AI” – AI agents that can handle complex patient interactions autonomously. The platform integrates directly with healthcare providers’ existing systems (EHR and practice management software) to:
- Answer incoming patient calls instantly (no hold times)
- Schedule appointments based on provider availability
- Handle prescription renewals
- Manage physician referrals
- Navigate patients through care options
- Conduct proactive patient outreach
Unlike traditional telemedicine platforms that just help patients find doctors, Assort’s AI actually handles the entire scheduling and navigation process.
Impressive Results
Healthcare providers using Assort Health are seeing dramatic improvements:
- 89% shorter patient call wait times
- 98% resolution rate for patient inquiries
- 94%+ patient satisfaction scores
- Fewer delays to care and missed appointments
Why Healthcare Needs This Now
Healthcare providers are squeezed from all sides. They’re facing reduced reimbursements, rising costs, and severe staff shortages. Meanwhile, front office teams are overwhelmed managing multiple locations, dozens of physicians, and mountains of incoming calls.
Traditional call centers can’t keep up, leading to the hold times and poor experiences patients hate. This creates a vicious cycle where patients avoid seeking care because the process is so frustrating.
Beyond Simple Scheduling
What sets Assort Health apart is the breadth of its platform. The company started with appointment scheduling but has expanded to handle nearly every patient touchpoint:
- Lab test coordination
- Prescription refills
- Insurance verification
- Care navigation (helping patients understand next steps)
- Internal practice operations
This comprehensive approach is why the company calls its platform “Assort OS” – an operating system for patient experience.
Strong Investor Backing
The Series B was led by Lightspeed Venture Partners, with participation from:
- Felicis
- First Round Capital
- Chemistry
- A* (A-Star)
- Liquid2
- Quiet Capital
Galym Imanbayev, partner at Lightspeed Venture Partners, will join Assort’s board. Paul Ricci, founding CEO of Nuance (a pioneer in healthcare AI), is joining as a board advisor.
The company also attracted investment from Apolo Ohno, eight-time Olympic champion.
Execution-Focused Culture
Part of Assort’s rapid growth comes from what the company calls an “execution-focused culture.” Company data shows Assort engineers operate at the 100th percentile of development velocity – meaning they ship new features faster than virtually any other company.
Market Recognition
The company’s momentum has caught industry attention. Assort Health was recently named to the 2025 Forbes Cloud 100 list, alongside AI giants like OpenAI and Anthropic.
Hundreds of leading healthcare organizations now use the platform, including Orthoindy and Chesapeake Healthcare.
The Bigger Picture
Assort Health’s success reflects a broader trend: healthcare is finally embracing modern AI to fix long-standing operational problems. While much of the AI hype focuses on medical diagnosis and treatment, Assort is tackling the unglamorous but critical challenge of patient access.
By using AI to handle routine patient interactions, healthcare providers can:
- Free up staff to focus on more complex patient needs
- Reduce no-show rates through better scheduling and reminders
- Provide 24/7 patient access without hiring night shift workers
- Improve patient satisfaction scores
- Get patients into care faster
What’s Next
The $76 million in new funding will be used to:
- Expand the engineering and operations team
- Accelerate development of the Assort OS platform
- Add new capabilities beyond scheduling and navigation
- Scale to more healthcare providers nationwide
With tens of millions of patient interactions already processed, Assort Health is positioning itself as the infrastructure layer for patient experience in the AI era.
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